Terms and Conditions
The services provided by Europe Markets consist strictly of CFD trading platform, meaning the ability to online buy and sell CFDs only (“Services”). We further stress that our services are only intended to provide for online trade of CFDs by using our platform. By the fact that you buy and sell CFD online using our online platform, you approve and admit that you have received the services that you were expecting to receive from us to your full satisfaction (the “Service Approval”).
Our personal and affiliates will certainly strictly adhere to security practices and procedures to ensure confidentiality of our clients' information.
We may share information with affiliates if the information is required to provide the service or product you requested or to provide you the chance to participate in the products or services our affiliates offer.
We don't share nonpublic personal information about our current or former clients with any third parties expect for some limited circumstances like:
- For translation services with introducing brokers.
- When a client is referred by any introducing brokers.
- When we send the reports and statements to customers or in the real future and notified all offers and products and services..
- When you use a client reporting agency that prepares your credit report, we may provide it with necessary information, as permitted by law.
- We may also disclose your personal information in the event we sell or buy assets or business.
- If we are under a duty to disclose or share your information so as to comply with any legal obligation or to enforce or apply our terms and conditions and offer agreements, or protect the rights, property or safety of money.
Europe Markets does not tolerate money laundering and supports the fight against money launderers. Europe
Markets follows the guidelines set by the UK’s Joint Money Laundering Steering Group. The UK is a full member
of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money
laundering and terrorist financing.
Europe Markets now has policies in place to deter people from laundering money. These policies include:
- ensuring clients have valid proof of identification
- maintaining records of identification information
- determining that clients are not known or suspected terrorists by checking their names against lists of
known or suspected terrorists
- informing clients that the information they provide may be used to verify their identity
- closely following clients’ money transactions
- Not accepting cash, money orders, third party transactions, exchange houses transfers or Western Union
Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in
such a way as to make it appear that the funds have come from legitimate sources.
Money Laundering usually follows three stages:
- firstly, cash or cash equivalents are placed into the financial system
- secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of
financial transactions designed to obscure the origin of the money (e.g. executing trades with little or nofinancial risk or transferring account balances to other accounts)
- And finally, the funds are re-introduced into the economy so that the funds appear to have come from
legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).
Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help obscure the origins of the funds.Europe Markets directs funds withdrawals back to the original source of remittance, as a preventative measure.International Anti-Money Laundering requires financial services institutions to be aware of potential money
laundering abuses that could occur in a customer account and implement a compliance program to deter, detect and
report potential suspicious activity.These guidelines have been implemented to protect Europe Markets and its clients.For questions/comments regarding these guidelines, please contact us at
In certain exceptional circumstances, the Company may refund payments made by credit card. In this case, the funds will be refunded to the card that was used for the deposit. The Client has the right to close his/her account at any time he/she wishes to. The Company will approve the account closure if:
- There are not active investments placed.
- There are no investigations underway associated with any of the terms of the current Terms of Services.
If there are no charges applied to the account, the Company has to close the account by the Client's demand. If the account of the Client has been suspended due to the violation of the current Terms of Services or due to any other abuse detected by the Client, the refund is not provided under any circumstances. The Company does not have to provide any refund in case the loss was caused due to any reason either foreseen or unforeseen.
A refund request can be made in cases in which the account had been deposited into, but no orders were executed by the client. In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount unless other arrangements have been made. The processing of refund requests can take up to 5 days. All other requests will be treated as WITHDRAWALS and will be processed using those methods and procedures.
Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial
institutions, in order to prevent identity theft, money laundering, financial fraud and terroristactivity. Europe Markets holds a zero
tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all
related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
Europe Markets aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions
you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be
provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents:
- A copy of your valid passport with the signature pag
- Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back
side with the CVV covered).
- A copy of a recent utility bill in your name and address
- A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer support: SUPPORT@EUROPEMARKETS.COM
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid
any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash
transactions to your benefit. Some circumstances may require us to request these documents before allowing any other activities
in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited
back to your trading account. We will notify you on such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send it to us via mail
How do I know my documents are safe with you?
Europe Markets holds the security of documentation at highest priority, and treats all documents it receives with utmost respect
and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the
review process. We thank you for your cooperation in helping us make Europe Markets a safer place to trade.
Terms and Conditions
1 This Agreement is negotiated between:
1.1 The website
1.2 An individual, who has registered a trading account with the Company in any way (hereinafter – the “Client” or “Trader”). The Company offers the Client access to a trading platform for trading Forex in the financial markets through the website on the domain name Europe-markets.com and any sub-domains. This license agreement (hereinafter – the “Agreement”) governs the Trader’s use of the Company’s trading services. In addition to this agreement, the relationship between the Trader and the Company is also regulated by the additional rules, which are set out in the “Bonus policy of the Company” section.
2 Introductory provisions
2.1 The act of being registered on the website of the Company confirms the Trader’s acceptance of their obligation under this Agreement in its entirety. This Agreement together with the rules, which are set out in the section “Bonus policy of the Company”, governs the relationship between the Client and the Company and determines the use order of the Company’s trading services.
2.2 A Trader, registered on the Company’s website, confirms that
2.2.1 information provided by the Trader is truthful
2.2.2 he is an adult (over the age of 18)
2.2.3 the personal information will be updated in a timely manner
2.2.4 the Trader’s obligations to third parties, as well as the legislation of the Trader’s country of residence, will not be violated by the use of the Company’s services.
2.3 The Company reserves the right to modify the company’s website or its contents, the trading platform, the access to which is provided to the Client, and the content of the services in any way. The claims to the Company for any losses incurred by the Trader as a result of such modifications are not accepted.
2.4 If the Company detects an attempt to open more than one trading account for one Trader, or an attempt to access to the Trading Platform by using the Trading account of another trader, this will be considered as fraud. In such a case the Company reserves the right to deny access to the trading platform. The Company can freeze the trading account, as well as prohibit the Trader from using the Company’s services in the future. Thus, a Traders can register a unique trading account using their real personal data in order to get access to the Trading platform. All transactions must be performed through this unique trading account.
2.5 The interaction between the Trader and the Company is carried out within the territory of Hungary, as this is the country of the physical location of the Company’s main servers.
Notice of risk. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 80% of retail investors accounts lose money when trading CFDs with this provider. You should not take a risk higher that you are ready to lose. Before making a decision concerning a deal, make sure you realize all the risks, take your experience into consideration and, if necessary, consult an independent expert. There are no guarantees of profit nor of avoiding losses when trading Contracts for Difference and Foreign Exchange Contracts. You get no guarantees from Europe Markets or any of our representatives.
3 The legitimacy of the Company’s services
3.1 The Company absolves itself of responsibility regarding the legality of the Company’s services in the legal space of the country of the Trader’s residence. The Company does not provide legal advice on the permission or prohibition of the use of the Company’s services by the Trader. The Trader understands and accepts that online trading, financial or other assets may be illegal in the legal space of some countries. The trader is obliged to verify the legitimacy and legal framework before the act of registration with the Company.
3.2 The Company does not act in contradiction with the legislation operating in the legal space of Trader’s country of residence. The Company’s services are aimed at the Traders who do not have limitations in forex trading. The Company takes away any responsibility for the unauthorized or illegitimate use of the Company’s services by the Trader. The fact of the Trader’s registration on the website of the Company confirms the compliance with legislation of the trader’s country of residence regarding forex trading.
4 Access to the Company’s services
4.1 A person who has not reached the age of majority in their jurisdiction cannot be a Trader. In case of doubt about the Trader’s age the Company may require documentation, confirming the fact of majority. If such a document is not provided, the Company has the right to freeze the Client’s trading account and cancel access to the trading platform.
4.2 The representatives of the company have the right to verify the authenticity of the Trader’s personal data. Verification is carried out in the form of a request for the Trader’s relevant documents (passport or driver’s license, utility bills and/or bank statements). The Company may require notarization of the requested documents. If the requirement of the Company to provide the necessary documents has not been met, the Company reserves the right to freeze the Client’s trading account and cancel access to the trading platform. In the event that the Company’s internal security department has a reason to suspect that the documents are forged or distorted, a Trader will lose access to the trading platform and can no longer use the services of the Company. The company is not obliged to inform the Trader about the details of the document verification process.
4.3 A Broker, without notification of the Client, has the right to check the trader‘s personal details at any time. This check can include validation of the name, address, age, credit rating and current trading activity. Third parties may be involved to implement such inspections by the Company. In the event of forgery from the Trader, the Company reserves the right to block the Client’s trading account and ban the use of the Company’s services in the future.
4.4 All KYC documents need to be sent/collected prior to making the first deposit.
4.5 Company reserve the right to be released from responsibility for unauthorized use of passwords, which the Client undertakes to keep confidential.
5 The legality of the Terms and Conditions
5.1 If the Trader does not agree with any of the points of the conditions he must immediately stop using the services of the Company, removing all software from his devices and cancelling the trading account.
5.2 These Terms and Conditions can be processed in any manner and updated by the Company if necessary. The company is not obliged to inform a Trader about the change of these Terms and Conditions, as well as any other additional agreements. Any changes take effect within a calendar week after the publication on the Company’s website. If the trader does not agree with the changes introduced by the Company, he must immediately stop using the services of the Company and cancel the trading account. The Company is not responsible for the Trader’s late familiarization with these Terms and Conditions as well as with any other Agreements published on the Company’s website.
6 Client Terms of Business
6.1 The Client makes a request or an order. This request/ order is set to be checked for the correctness in the Client Terminal. The calculation of floating profit/loss on the position as well as the calculation of the Stop Out level is not made.
6.1.1 The Client Terminal sends a request/order to the server;
6.1.2 When the server receives a request/order of the Client, it also checks for the correctness. The preliminary calculation of the floating profit/loss on the position and the calculation of the Stop Out level is not made;
6.1.3 If the Client’s request/order is correct, this request/order is set in the queue. The queue is formed by the time of the request/order receipt. In case of the correct request/order placement in the queue, there is a display of the current request/order processing status “Order is accepted” in the window «Order» of the Client Terminal;
6.1.4 A request/order placed in the queue ahead of other orders/requests are sent to the Company for processing. Herewith, the window «Order» of the Client Terminal displays the current processing status of the request/order «Order is in process»;
6.1.5 The Client’s request/order is being processed, the processing result is transmitted to the server;
6.1.6 The processing result of the Client’s request/order is sent to the Client Terminal by the server;
6.1.7 The Client Terminal receives the processing result of the client’s request/order from the server, provided the stable connection between the Client Terminal and the server. The time of the result admission to the Client Trading Terminal is fixed in the log of the Client Terminal; the time of the result sending from the server to the Client Terminal is indicated in the server log. These indicators may vary.
6.2 Once the Client’s request/order is in the queue with the status «Order is accepted» in the Client Terminal, the cancellation of the request/order is accepted by the Client. The cancellation of the request/order is performed by pressing the button «Cancel order» in the Client Terminal.
6.3 In case the Client’s request/order is marked with the status «Order is in process», the Client may not cancel his/ her request/order.
6.4 The installed by the Company time of the maximum processing of a request/order of the Client is three minutes. If the request/order of the Client is not transmitted to the Client Terminal within a set time, the request/order is removed from the queue.
6.5 The Client receives quotes by means of the Client Terminal. These quotes are indicative and represent data from the liquidity provider on the best available Bid and Ask prices in the market.
6.6 All matters relating to the definition of the current market price level are in the private competence of the Company.
7 The procedure of handling non-commercial or suspicious transactions.
7.1 The Company has the right to reject the Request / Order of the Client in the following cases:
7.1.1 If the Client has committed Request / Order before the first quote available on the trading platform;
7.1.2 If the number of Requests / Orders on open positions of the Client exceeds the frequency equal to ten orders on every open position;
7.1.3 If the Client does not have a sufficient volume of the free margin on the position opening.
7.2 Depending on the reason specified in paragraph 7.1, in the Client Terminal window there will be: «Off quotes» «Cancelled by dealer», «Not enough money», «Trade is disabled».
8 Terms of closing deals, the procedure of determining the amount of payment on the transaction.
8.1 A trading operation on the purchase is carried out at the Ask price. A trading operation on the sale is performed at the Bid price.
8.1.1 If a long position is opened, it is carried out at the Ask price. In the case of a short position opening, it is performed at the Bid price.
8.1.2 In case of closing a long position (sale), it is carried out at the Bid price. Closing a short position is performed at the Ask price.
8.2 The process of transferring open positions to the next day begins at 23:59:45, it refers to the server time.
8.3 The Company has the right to change the value of swaps and commissions. The information about the swaps change is published in the section “Swap History” in the Client Personal Account.
8.4 The Client agrees to pay the Company commission and other costs set out on the Company’s website.
8.5 The amount of the commission and other costs may be changed by the Company without preliminary written notice to the Client. The Company undertakes to publish all changes related to the size of the commission and other costs on the Company’s website.
8.6 Except special circumstances specified in the regulatory documents, the Company is not obligated to provide the Client with the information in respect of income received from the commission or remuneration derived by the Company as a result of the Client’s trading.
8.7 The Client pledged to deposit and maintain the initial margin and/or margin for the locked positions in the amount determined by the Company.
8.8 The initial margin and/or margin for locked positions are fixed at the moment of the position opening.
8.9 The Client is responsible for monitoring the level of the necessary margin on his trading account.
8.10 The Company is not responsible for Stop Out on the account, which came as a result of the late receipt of funds on the Customer’s account.
8.11 The procedure of the position opening
8.11.1 If the Client gives the instruction to open a position, he has to specify the following required parameters:
126.96.36.199 name of the instrument;
188.8.131.52 transaction volume.
8.11.2 To open a position through the Client Terminal without using an Expert Advisor, the Client should click the Buy or Sell button at a time when live prices of the Company meet his expectations.
8.11.3 An instruction for carrying out a trading operation on the current quote is generated so as to open a position through the Client Terminal using an Expert Advisor.
8.11.4 To open a position through the Client Terminal without using an Expert Advisor, the Client makes a request. After receiving a quote (Bid / Ask), the Client has an opportunity to open a position by clicking either Buy or Sell button. The Company has the right to withdraw the quote unless the Client sends the instruction within three seconds after receiving a quote as well as if the quote becomes invalid as a result of the market movement.
8.11.5 A request is generated in order to open a position through the Client Terminal using an Expert Advisor. If the quote proposed by the Company differs from the Expert Advisor not more than the magnitude of the maximum deflection, the Expert Adviser sends an instruction to the server to open a position on the quote proposed by the Company.
8.11.6 When a server gets the Client’s order to open a position, it automatically checks the status of the trading account for the presence of the free margin to open the position:
184.108.40.206 the list of open positions is conditionally updated with a new position;
220.127.116.11 a new level of the necessary margin for the total Client’s position, including the conditionally added new position, is determined by the current market prices at the time of the audit;
18.104.22.168 floating profit/loss on all open positions, except the conditionally updated new position, is calculated in accordance with the current market prices;
22.214.171.124 a new volume of the free margin is calculated;
- - the free margin is more or equal to zero, the total Client’s position considering the conditionally updated new position does not exceed the specified limit for this type of the account, the position is opened. The position opening is accompanied by a corresponding record in a log-file of the server;
- - the free margin is more or equal to zero and the total Client’s position considering the conditionally updated new position exceeds the specified limit for this type of the account, the position is not opened;
8.12 In the event of trading account`s inactivity for a period exceeding 90 days, the Trader will be charged a fee in an amount equal to 10% from the available cash on the trading account. This fee shall be deducted on a monthly basis at the beginning of each month until the Trader will resume his activity on the trading account;
9 Basic terms and definitions
This Agreement as well as other documents, regulating the relationship of the Company and the Client, use terms and definitions, which should be treated as follows:
Ask The price at which a purchase is available for the Client, the higher price in a quote.
Balance The balance (or balance of the trading account) is the result of all transactions, procedures, and operations made by the Client. This refers to the Client’s trading activity as well as deposit or withdrawal operations on the Client’s trading account.
Base Currency Means the first currency in the currency pair. The Client buys or sells the base currency against the quote currency.
Bid The price at which the sale is available for the Client, the lower price in a quote.
Client’s Account A collective term that describes any account opened by the Client in the Company including such types of accounts as a transitory, trading, partner, investor’s accounts, etc.).
Client’s Authorized Person
- 1.An individual who has come of age under the laws of the country, the citizen and (or) a tax resident of which he/she is. The authorized person of the Client cannot be a citizen and (or) a tax resident of those countries, where the Company does not operate. The authorized person has the right on behalf of the Client to deposit or withdraw funds from the Client’s trading account.
- 2.The legal person or any other organization formed under the laws of a particular country (refers to the states, where the Company provides its services), authorized to credit funds to the trading account on behalf of the Client or withdraw funds from the Client’s account.
Client Terminal It means an application, a program or a Web application provided by the third party. The application connects with the server via the FIX Protocol and is used to obtain information on the state of financial markets. In addition, the client terminal can (but is not obligated) provide the Clients with services to perform the technical analysis in real-time, open and close transactions on certain criteria, place, modify and even delete orders and receive notices from the Company.
Complete transaction A closed cycle, consisting of two transactions that are carried out on the same volume: buy in order to sell or sell in order to buy.
Contract Specification The main trading terms, such as spread, lot size, the minimum volume of a trading operation, initial margin, margin for locked positions, etc.
Credit The process of depositing the trading account by the Company to ensure the trade activity of the Client.
Currency pair The subject of the trading activity based on the ratio cost of one currency in the currency pair against another currency in the currency pair.
Floating profit/loss Profits or losses on open positions calculated on the basis of the current exchange rate.
Force majeure or emergency situation The inability to provide normal trading conditions for reasons beyond the Company, Company’s software or hardware glitch, and other situations that cannot be foreseen.
Free margin The amount of cash on the trading account of the Client, which can be used to open new positions. The free margin is calculated as the funds on the trading account of the Client minus the necessary margin.
FundsThe current state of the trading account. In order to calculate the current state, you should add the balance value and the credit, add floating profit and subtract floating loss.
Fund deposit The process of increasing the balance of the trading account in the amount of funds transferred by the Client (or his/her agent) in accordance with the details obtained from the Company and entered into a bank account/s of the Company.
Hedged margin The required guarantee by the Company to open and support fixed (locked) positions. The warranty is determined for each trading instrument separately.
Identification information Identification information for individuals means the passport information of the person specified in the registration form on the trading platform of the Company, including the registration address of the individual. For a legal entity, it means numbers under which a specific legal entity has been registered in the relevant public and fiscal registries.
Indicative quote The price of the trading instrument, at which the Company is not obligated to execute the Customer’s instructions received in respect of the trading instrument.
Initial Margin The required amount of funds on the trading account of the Client (separately defined for each trading instrument), necessary for the Company to open a specific position.
Instruction The Client’s instruction to open or close a position, placement, removing or changing the pending order.
Instrument Currency pairs, resources (e.g. metals), contracts for difference and other financial instruments provided to the Client by the Company.
Locked positions Long and short positions with an equal volume. They are opened on the same trading instrument and relate to the same trading account.
Long position This term refers to the process of purchasing a trading instrument with a view to improve the rate.
Lot Nominal value that indicates a certain amount of the base currency or any other asset.
Lot Size The number of securities or base currency in one lot.
Margin trading Trading activity of the Client, when operations are carried out not using the real amount of money available to the client. The Client conducts transactions using the increased volume of the leverage.
Necessary margin The necessary amount of money on the trading account of the Client requested by the Company to maintain open positions.
Open Position In fact, it is the first stage of a complete transaction. In this case, the Client is required to:
- 1. implement a counter transaction of the equivalent volume;
- 2. maintain the availability of funds above or at the level of the necessary margin;
Order level The price indicated in the order.
Pending order Instructions are given by the Client, relating to the opening or closing the position, when a certain price level of the order is reached.
Quote The information on the cost of the trading instrument at a given time shown in the form of the Bid and Ask price.
Quote Currency The second currency in the currency pair which can be bought or sold by the Client for the base currency.
Quote Request This term means the instruction, by using which the Client may obtain the necessary quote. This request cannot be considered as a commitment to make a deal.
Rate The cost of the base currency in terms of the quote currency.
Security The term refers to any share, option, precious metal, interest rate, bond, etc.
Server Technical means and set software used to timely process Clients’ orders as well as to display the real information in real-time (the content of the displayed information varies by the Company).
Short position This term refers to the process of purchasing a trading instrument with a view to lower the rate.
Spike An error quote, which meets one of the following conditions:
- 1. The price rebound in a short period of time to the initial level with a price gap;
- 2. The absence of the rapid price dynamic before the appearance of this quotation;
- 3. Absence of the important macroeconomic events and / or corporate news of significant effect that influence the instrument rate;
- 4. The presence of a significant price gap.
Spread The difference between the Ask and Bid prices shown in points.
Swap The client pays the bill for the transfer of an open position overnight. Swap can be measured by both positive and negative value.
Trading account A register of operations on the Company’s trading platform, personalized for a particular client, which shows all completed transactions, open positions, non-trading operations, and orders as well as other information.
Trading PlatformAll programs and technical facilities, which present real-time quotes, allows placement / modification / fulfillment of the orders and calculation of all mutual obligations between the Client and the Company. A Trading platform consists of a server and a client terminal.
Transaction day The time interval, which is determined as follows: a weekday (Monday – Friday), 9am – 6pm (GMT-0).
Transaction size Means the lot size multiplied by the number of lots.
Withdrawal request The instruction given by the client through a personal account to withdraw funds from the Client’s trading account. In fact, this is an order to withdraw funds to any account of the Client or authorized person. The client will submit his withdrawal request to the customer service department of the company via the email firstname.lastname@example.org. In case that the client has provided all the relevant documentation (as mentioned above) and is verified, the company will return the funds back to the client’s credit card within 72 business hours. Otherwise, the company will ask for the missing documents.
Working day A weekday, i.e. every day except Saturday and Sunday.
Personal account A password-protected page of the Client on the Company’s website. A Client can gain access to a personal account after opening the trading account. The purpose of the personal account is identification of the Client, maintaining the registry of trade operations and an information support of the Client.
The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them arising out of or in connection with this Agreement.
Any dispute related to this Agreement and/or the Services, and/or the Website should be governed in accordance with the Laws of Hungary.
Unauthorized use of this system is prohibited and violators can be prosecuted under the laws of Hungary. Any action seeking legal or equitable relief arising out of or relating to these Terms will be brought only in the courts of Hungary.